Pharionxvorl

Return Policy

Effective date: 24 March 2026

This Return Policy explains withdrawal, return, replacement, and refund conditions for requests and purchases related to Vascoriva through Pharionxvorl, in line with Dutch and EU consumer protection requirements where applicable.

1. Business Information

Business name: Pharionxvorl

Address: De Ruijterkade 24a, 1012 AA Amsterdam, Netherlands

Email: touch@pharionxvorl.world

Phone: +31 20 235 7822

2. Right of Withdrawal

Consumers in the EU may have a legal right to withdraw from distance contracts within 14 days without providing a reason, subject to statutory exceptions. The withdrawal period typically begins on the day you or a designated third party receives the goods.

3. How to Request a Return

  1. Notify us by email or phone with your order details and return intent.
  2. Include name, contact information, order reference, and reason if you wish to share it.
  3. Wait for return instructions and return confirmation from our support team.
  4. Ship items to the designated return address provided in the confirmation message.

4. Return Conditions

  • Returned products should be complete, unopened where hygiene requirements apply, and in original packaging when possible.
  • If goods are opened or used beyond what is necessary to assess characteristics, value reduction may be applied as allowed by law.
  • Proof of purchase may be required to validate a return or refund request.
  • Items excluded by law from withdrawal rights cannot be returned under this policy except where defective.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us promptly with clear photographs and order details. We will assess the issue and, where the law requires, offer remedies such as replacement, proportionate refund, or other measures available under consumer rules. Availability of each option depends on the facts and applicable law.

6. Refund Processing

  • Approved refunds are processed using the original payment method unless agreed otherwise.
  • Refund timing may depend on payment provider processing cycles.
  • Standard delivery costs may be refunded where required by applicable withdrawal law.
  • Additional costs for premium shipping options may be non-refundable unless legally required.

7. Return Shipping Costs

Unless the return is due to a defect, shipping error, or legal exception requiring reimbursement, return shipping costs may be borne by the customer. Exact instructions are provided in the return authorization email.

8. Non-Returnable Situations

Returns may be refused where items are not eligible under law, materially altered, incomplete without justification, or sent back without required identification details.

9. Cancellation Before Dispatch

If you need to cancel an order before dispatch confirmation, contact us as soon as possible. We will confirm whether cancellation is feasible based on processing stage.

10. Consumer Rights and Complaints

This policy does not limit statutory rights under applicable law. If a return or refund concern remains unresolved, you may seek external dispute support through competent consumer bodies or authorities in your jurisdiction.

11. Policy Updates

We may revise this policy to reflect legal updates, operational changes, and customer service improvements. The latest version is posted on this page with the effective date.